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Terms and Conditions
Shipping
Unless stated otherwise all orders will be processed within 3 working days and sent to you via Royal Mail 48 hour delivery service, you will receive an email when your items have left us. If you are in a hurry to receive your goods please send us an email info@bellandrigg.com and we will do our best to get it to you asap.
All coffee club deliveries are sent out on a Tuesday via Royal Mail 48 hour service so you will have fresh coffee ready for the weekend.

Returns
If you are not entirely happy with your purchase please email us at info@bellandrigg.com with your order details and we will issue a refund or exchange as preferred.
To be eligible for a refund or exchange, your items must be returned to us within 14 days of receipt, they must be unused, in the original packaging and in the same condition that you received them. We can not accept returns of coffee or chocolate or any other perishable goods and will not accept returns of gift subscriptions. Please note that unless the item returned is faulty shipping costs are not refundable.

Please send returns to Customer Services, Bell and Rigg, 97 Springfield Road, Windsor, Berkshire, SL4 3PR. Please include proof of purchase. Once we receive your return, we will send you an email to notify you that we have received it and will process your refund straight away through paypal services to the original payment method. Please note that depending on the credit card company it can take up to 30 days for the refund to show on a statement. If after 30 days you have not received the returned funds into your account please email us at info@bellandrigg.com and we will investigate the delay.

Please note that you are responsible for paying any shipping costs incurred for returning items and we can’t take any responsibly for return items that are lost in transit, please consider using a tracked postal service.
If the item you received is faulty or not what you ordered please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it.
Orders
Your order is an offer to buy from us. All orders are subject to availability. When an order is placed you will receive an email notification confirming we have received it, you will receive a second e-mail notifying you that your order has been despatched. At the moment your order is dispatched, a contract for sale will be made between you and us. In the occurrence that we are out of stock we will contact you directly, here you can decide if you want to continue with the order or cancel.

Price
Prices for our Products are quoted on our Website. Whilst we will endeavour to make sure prices are always correct errors can occur. We will verify prices as part of the sale process and if there is an error in the price of a product we will contact you prior to dispatching the product to check whether you would like to proceed with the order or cancel the order. Prices for Products are liable to change at any time, but changes will not affect contracts, which have come into force prior to the change in price.

Payment
Payment must be made upon the submission of your order. We may withhold the Products and/or cancel the contract between us if the price is not received from you in full in cleared funds. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment we may cancel the order, or if already dispatched we may cancel the contract. We will not be liable for any delay or non-delivery due to payment authorisation being delayed or refused by your card issuer.
Payment for all Products must be made using PayPal secure payment gateway or via Pay Pal. This means that PayPal manage the transaction on our behalf and we do not at any time gain access to your full payment method details, except your address which is necessary in order for us to fulfil your order.

Privacy policy
Information we collect about you.
We will not gather or hold personal information about you unless you have given your permission for us to do so. By placing an order, you will consent to the use of such personal information.
To process and deliver your order we need some basic information about you, this is collected by you completing our forms on our website. This information includes your name, delivery address, email address and telephone number. If you are joining our coffee club you will also be asked about your coffee preferences. By completing these details, you consent for us to use them to the extent necessary to fulfill our service to you. We will only hold the above information for as long as necessary to provide you with our services and/or deal with any specific issues that you may arise.

Information we collect about others
We may collect and process the following information about others that you provide us with, including information that you provide by completing the forms on our website. For example, if you purchase coffee club as a gift for a someone, we will collect necessary information about the recipient of the gift as well as from you. You represent and warrant to us that you have obtained the express consent from the individuals whose data you provide us with.

When registering for an account you will use a password, It is your responsibility to keep your password secure.

Our Data Protection Policy
No personal data about customers will be passed to any third party, except to offer you the opportunity to purchase from us, to fulfil the delivery of the goods to you, and as is necessary to process credit or debit card payments. When you sign up to receive our newsletter your email address will be added to a subscriber list that is held by a company called Rocket Science Group, who use the trading name MailChimp. The subscriber list held by MailChimp is stored on a secure server and MailChimp state that they will not under any circumstances sell the list, contact people on the list, market to people on the list or share the list with anyone unless required to do so by law. A copy of their Privacy Policy can be found here mailchimp.com

Should you wish to stop receiving emails or other correspondence from Bell and Rigg, please email us at info@bellandrigg.com or write to us at 5 Adelaide Square, Windsor, SL4 2AQ with your unsubscribe request.

Consent
By making an offer to purchase goods you consent to the information you provide to us being processed for any of the above purposes.

Paypal
Payment for all products ordered on our website is made using PayPal. This means that PayPal handle the transaction on our behalf and we do not at any time gain access to your credit/debit card details, except your address which is necessary in order for us to fulfil your order. To read more about PayPal's Security Policy please use the following link PayPal.com

Cookies
We collect anonymous statistics about your visit, like which of our pages you viewed, via google-analytics. Some 3rd parties like Facebook and Twitter may know you visited this website, if you use their services. We can’t control them but we don’t believe this knowledge poses any threat to you.
Access to this site.
You may print off or download extracts, of any page from our Website for your own personal use. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs or video separately from any accompanying text. Bell and Rigg must always be referenced as authors of the site and all of it’s content. You must not use any part of our Website for commercial purposes without obtaining written permission from us.
Unfortunately we can not guarantee that our Website will always be secure or free from bugs or viruses. You are responsible for the security of your information technology. Please use your own virus protection software.
You must not misuse our Website by knowingly introducing viruses, or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. In the event of such a breach, your right to use our Website will end immediately.
Contact information
Thank you for visiting our site, should you have any questions or comments please email us at info@bellandrigg.com or write to us at 5 Adelaide Square, Windsor, Berkshire, SL4 2AQ. You can also read our FAQ's as they might hold the information you are looking for.

Bell and Rigg is a Limited Company - Registration number 09717882 - Registered address 8 Lincolns Inn Field, London, WC2A 3BP